The Connected Customer: Ensuring a Ubiquitous Connection for Liberty Global with the Connect App

CASE STUDY

Life today is all about being connected. Broadband, WiFi, hotspots, smart devices, smart homes and even smart cities – the internet has catalyzed the largest connectivity boom we’ve ever seen. As one of the world’s leading converged video, broadband and communication companies, Liberty Global—the parent company of Virgin Media, Telenet and UPC—is dedicated to keeping its 11 million customers across six European countries connected to the 25 million TV, broadband internet and telephone service offerings they subscribe to. With the vision of creating a connected community, Liberty Global turned to its long-standing technology partner EPAM to develop the Connect App, a mobile platform that revolutionized their existing, UK-based app. The new app allows users to easily configure their home modems and boosters, connect to the internet, check data usage, monitor devices in the home and automatically connect to one of the company’s 10 million hotspots, allowing Liberty Global to achieve its goal of making it easy for customers to connect wherever they are whenever they want.