Advanced Television, September 12, 2016
Agama Technologies, a specialist in video service quality and customer experience, has joined the Reference Design Kit (RDK) community as a licensee. The integration with the RDK pre-integrated software solution will further broaden the applicability of Agama’s assurance and analytics solution to RDK powered set-top boxes.
Analytics and automation based on large amounts of data are quickly becoming key tools for video service operators in order to drive operational efficiency and customer satisfaction. Solutions based on data from client devices can support processes across an operator’s organisation, from technical operations and development, to service management and customer interactions.